Porter Cable Telephone SOPHO IPC 100 User Manual

The Advanced IP-PBX Communication Solution  
SOPHO IPC 100  
System and Display phone  
User Guide  
 
For Your Convenience  
Programming a Function Key  
Programmable Function Keys can be assigned as Appearance Keys (e.g. Trunks) or General Keys (e.g.  
DSS/One-Touch). Press the Function Key to activate the assigned function without dialling the Service Code.  
Service  
Code  
SPK  
General Key Code  
Function Key  
Additional Data  
CALL  
8
5
?
?
?
1
©
An existing Appearance Key cannot be overwritten without the Appearance Key first being erased.  
Programmable Function Keys (General Key Code) can be erased by entering Service Code 00.  
©
Common Service Codes:  
01  
03  
04  
DSS/One-Touch Key  
DND Key  
Background Music (ON/OFF)  
10  
11  
12  
13  
14  
15  
16  
17  
29  
30  
31  
Call Forward – Immediate  
Call Forward – Busy  
Call Forward – Busy/No Answer  
Call Forward – Dual Ring  
Call Forward – Follow Me  
Call Forward – Select Option  
Call Forward – Device  
Repeat Redial  
Headset Key  
08  
19  
20  
21  
22  
27  
28  
85  
Incoming Caller ID List  
External Zone Paging  
External All Call Paging  
Internal Zone Paging  
Internal All Call Paging  
Abbreviated Dial – Common/Personal  
Abbreviated Dial – Group  
Directory Dialling  
Saved Number Redial  
Memo Dial  
Programming a DSS/One-Touch Key  
Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You can  
place an Outside or Intercom call by pressing this key without dialling the number.  
Function Key  
HOLD  
CALL  
1
8
5
1
0
Trunk  
Telephone Number  
SPK  
9
?
?
Extension Number  
?
?
?
©
©
©
Function Keys with one or two colour LEDs programmed as DSS keys will provide extension status  
indication, Idle=Off, Busy=lit. This is known as Busy Lamp Field (BLF) indication.  
When storing an outside telephone number, the Trunk Access Code (normally 9) must be added to the  
start of the number. Up to 36 digits can be stored.  
To program another key, press the next Programmable Function Key instead of the SPK Key to finish.  
2
 
For Your Convenience  
Programming Abbreviated Dialling Bins  
Telephone Number  
(Common/Personal Abbv.)  
Bin No.  
CALL  
8
5
3
?
?
?
?
?
(Group Abbv.)  
8
5
4
Name (12 characters)  
HOLD  
HOLD  
SPK  
?
?
©
Common/Personal Abbreviated Dialling Bins are numbered as follows (by default):  
2-digit dialling: Common = 00-79, Personal = 80-99, or  
3-digit dialling: Common = 000-899, Personal = 990-919.  
©
©
©
©
System programming is required to allow Group Abbreviated Dialling. Ask your PBC Authorised Supplier.  
Up to 36 digits dialling can be stored in each abbreviated dialling bin.  
To clear an abbreviated dialling bin (number & name), press the “CLEAR” key after dialling the Bin No..  
Applicable to IPC 100 display Phones only.  
Entering a Name into an Abbreviated Dialling Bin  
When entering a name, use the Dial Pad Keys on your telephone to enter letters as shown below.  
For example, press the “2” key once for “A”, twice for “B”, etc…  
Number of Key Presses  
1
2
3
4
5
6
7
8
9
10  
11  
12  
13  
1
2
3
4
5
6
7
8
9
0
1
@
[
¥
]
^
_
{
}
A
D
G
J
B
E
H
K
N
Q
U
X
!
C
F
I
a
d
g
j
b
e
h
k
n
p
u
w
$
.
c
f
2
3
4
5
6
r
i
L
O
R
V
Y
l
M
P
T
m
S
t
o
q
v
x
%
/
s
7
8
y
&
:
W
0
Z
#
-
z
9
(
)
+
,
;
<
=
>
?
#
Accepts a character and move the cursor one place to the right. Press twice to insert a “space”.  
Clear the character entry to the left, one character at a time (Backspace Key).  
DND/CONF  
3
 
Placing Calls  
Placing an Outside Call <Quick Access>  
Telephone Number  
Trunk Key  
?
?
?
?
©
©
Listen for Dial Tone before dialling a Telephone Number.  
You can have function keys for Trunks or Trunk Groups. Ask your PBC Authorised Supplier.  
Placing an Outside Call <Access Code>  
CALL  
Trunk Code  
Telephone Number  
?
?
?
?
9
©
Listen for Dial Tone before dialling the Telephone Number.  
Placing an Intercom Call <Dial Access>  
Extension Number  
CALL  
?
?
?
©
©
Pressing CALL key after dialling an extension number is also possible.  
Your call will ring or voice-announce. If you hear ringing, wait for an answer. If you hear a beep,  
begin speaking. Dialling “1” changes voice/ring mode (where the destination is an IPC 100 Telephone).  
4
 
Placing Calls Quickly  
Using Abbreviated Dialling <Outside Calls>  
Common/Personal  
Abbv. Bin No.  
CALL  
CALL  
DC  
Common  
/Personal  
Abbv.  
?
?
?
Group Abbv. Bin No.  
Group  
Abbv.  
8
1
4
?
?
?
Group Abbv. Key  
(SC.851+28)  
©
©
Common/Personal Abbreviated Dialling Bins are numbered as follows (by default):  
2-digit dialling: Common = 00-79, Personal = 80-99, or  
3-digit dialling: Common = 000-899, Personal = 990-919.  
System programming is required to provide Group Abbreviated Dialling. Ask your PBC Authorised  
Supplier for details.  
Using One-Touch Keys <Outside/Intercom Calls>  
One-Touch / DSS Key  
©
The Telephone / Extension Number shall be pre-registered to a One-Touch / DSS Key (refer to Page 2).  
Trunk Access Code (Dial “0”) should be added as the first digit of the Telephone Number.  
©
Last Number Redial < Outside/Intercom Calls>  
CALL  
LND  
The system retains the last 10 numbers dialled which can be viewed and dialled.  
(IPC 100 Display Phones Only)  
Redial List  
LND  
VOL  
(Find desired number)  
(On-Hook)  
©
Intercom numbers can also be stored under Last Number Redial. Ask your PBC Authorised Supplier  
for details.  
5
 
If your call doesn’t go through…  
Setting Camp On / Callback / Trunk Queuing  
<Camp On>  
Wait without  
hanging up  
8
0
5
(Hear Busy Tone,  
No Answer, or  
Trunk Unavailable)  
Camp On Key  
Wait for the  
system to call  
you back  
<Callback>  
(SC.851+35)  
[Lit Red when set]  
©
©
<Camp On> For Intercom Call, when you hear ringing, wait for the called party to answer.  
For Trunk Queuing, when you hear Dial Tone, begin dialling the telephone number.  
<Callback> For Intercom Call, when your phone starts the ringing, lift handset and wait for the called  
party to answer.  
For Trunk Queuing, when your phone starts the ringing, lift handset, hear Dial Tone and  
begin dialling the telephone number.  
Cancelling Camp On / Callback / Trunk Queuing  
8
7
0
When Camp On set  
Camp On Key  
Or press the  
Camp On Key  
(SC.851+35)  
Set / Answer a Message Waiting  
Set  
8
4
1
MW Key  
Hear Intercom  
Busy Tone or  
No Answer  
(SC.851+38)  
Your phone’s  
Indicator is  
flashing in Red  
Answer  
8
4
1
MW Key  
(SC.851+38)  
©
©
When you set a MW, the called party’s MW Indicator starts to flash, and your MW Indicator is lit Red.  
When you answer a MW, the MW Indicator will automatically go off when the called party answers.  
6
 
If your call doesn’t go through…  
Checking & Answering a Message Waiting Indication  
You can check who left a message waiting indication for you, and then answer.  
CHECK  
VOL  
8
4
1
(Check Name)  
(On-Hook)  
©
Applicable to IPC 100 Display Telephones only.  
Cancelling a Message Waiting Indication (at originating extension)  
Extension Number  
you want to cancel MW  
CALL  
SPK  
8
7
1
?
?
?
Clearing All Message Waiting Indications (at any extension)  
CALL  
SPK  
8
7
3
©
Clears all messages you have left for other extensions and messages other extension have left for you.  
Repeat Dialling <Outside Call>  
DC  
LND  
(Hear Busy Tone  
or No answer)  
Repeat Dial Key  
(SC.851+29)  
[Flashes red when set.]  
[Press flashing key to cancel.]  
©
The system periodically redials the call. Repeat duration is programmable. Ask your PBC Authorised  
Supplier for details.  
©
©
©
You should lift the handset when the called party answered.  
You can cancel this function by pressing “DC” and “LND” during idle condition.  
Does not reserve line. Will select other available line when original line is in use.  
7
 
Answering Calls  
Answering an Outside Call  
Trunk Key  
(Flashing)  
Ringing  
Extension  
Non-Ringing  
Extension  
(Ringing)  
SPK  
SPK  
©
Confirm status of the MIC Key if you want to answer Handsfree [MIC On = Light On, MIC Off = Light  
Off]. (IPC 100 Display Phones Only)  
Answering an Intercom Call  
Voice Mode  
Extension  
Ring Mode  
Extension  
(Voice)  
(Ringing)  
SPK  
Speak toward  
your phone  
©
©
Intercom Call Mode can be set at your phone as follows: “Ring” = CALL + 823, “Voice” = CALL +  
821.  
Confirm status of the MIC Key if you want to answer Handsfree [MIC On = Light On, MIC Off = Light  
Picking up another Extension’s Call  
CALL  
In same  
Group  
8
6
7
9
5
Call Pickup Key  
(SC.851+24)  
CALL  
In other  
Groups  
8
6
Call Pickup for other Group Key  
(SC.851+25)  
Extension Number  
CALL  
Pickup for  
Specified  
Extension  
7
1
?
?
?
©
System programming is required to allow Group Call Pickup. Ask your PBC Authorised Supplier for  
details.  
8
 
Hold / Transferring Calls  
Placing a Call on Hold / Retrieving a Held Call  
Trunk Key  
Hold  
Retrieve  
(Flashing)  
HOLD  
CALL  
(Talking)  
(Flashing)  
©
©
When an Intercom call is placed on hold, the call is held as “Exclusive Hold” on your phone.  
While your outside call is on System Hold, other extension users can take the call off Hold.  
Placing a Call on Exclusive Hold  
Trunk Key  
Hold  
Retrieve  
(Flashing)  
Exclusive Hold Key  
CALL  
(SC.851+45)  
(Talking)  
(Flashing)  
©
©
System programming is required to use Exclusive Hold. Ask your PBC Authorised Supplier for details.  
While your outside call is on Exclusive Hold, other extension users can not take the call off Hold.  
Retrieving a Held Outside Call (if your extension doesn’t have trunk keys)  
Trunk No.  
you want to retrieve  
CALL  
7
7
2
?
?
TRFR  
(To answer own held Trunk)  
Transferring a Call to another Extension  
Extension Number  
HOLD  
?
?
?
(Talking)  
(Announce)  
TRFR  
©
If your phone has a DSS or One-Touch key for the extension user who is to receive the call, just press it  
instead of “HOLD + Extension Number” in the operation above.  
9
 
For more convenient use…  
Do Not Disturb (DND)  
DND/CONF  
DND : Trunk Incoming Call  
1
2
3
4
0
DND : Intercom Incoming Call  
DND : Trunk & Intercom Incoming Call  
DND : Transferred (CFW) Call  
DND : Cancel  
(On-Hook)  
©
When you set DND, the DND/CONF Key’s lamp is lit and the Internal Dial Tone pattern changes.  
Call Forward / Follow Me  
Call Forward  
(Select) Key  
(SC.851+16)  
CFW  
Condition  
Extension Number  
CFW Type  
CALL  
SPK  
8
8
8
?
?
?
?
?
Busy / No Answer  
Follow Me  
No Answer  
FWD All Calls  
2
3
4
6
7
0
2
Dual Ring  
Cancel  
FWD Outside Calls only  
FWD Intercom Calls only  
3
4
Immediate  
©
©
When you set a Call Forward, the DND/CONF Key’s lamp flashes and Internal Dial Tone pattern  
changes.  
When using a Call Forward (Select) Key, press the key and wait to cancel a Call Forward setting, then  
press the key and wait again to restore the previous Call Forward setting.  
Call Forward Off-Premise  
Telephone Number  
CALL  
6
0
?
?
?
?
7
1
3
Call Forward  
(Device) Key  
To  
Cancel  
HOLD  
SPK  
(SC.851+17)  
©
When you set a Call Forward, the DND/CONF Key’s lamp flashes and the Internal Dial Tone pattern  
changes.  
10  
 
Hard of hearing Options  
Volume Controls  
You can increase the volume of the ringing by pressing the VOL.p button while your phone is ringing or  
when the phone is idle by pressing SPK and dialling 829.  
Ensure your phone is set to RING mode. See Answering an Intercom Call in this guide.  
You can increase the volume of the handset earpiece by pressing the VOL.p button when the handset is  
off hook. There are three volume settings (Low - Med - High).  
Visual indications  
The indicator lamp at the top corner of the IPC 100 Display and System phone will flash RED to indicate  
various call types:  
Intercom Call. Your phone is ringing, the CALL key is flashing red and the display will show  
FROM and the callers name/number.  
Outside Call. Your phone is ringing, the display may show the callers name/number or RINGING.  
Message Waiting. See Message Waiting in this guide.  
You may have a new Voice Mail Message. See the separate Voice Mail and Voice Response  
System User Guide.  
The LCD display of the IPC 100 Display phone will show the callers name and number for internal calls  
and also where available for outside calls.  
Hearing Aid Compatibility  
The earpiece within the handset of the IPC 100 Display and System handset has a built in inductive coupler  
and is compatible with hearing aids that have the ‘T’ setting.  
Additional Options  
The ringing tone/pitch can not be changed on the IPC 100 Display or System phones.  
Consult the system supplier/installer for additional volume settings or equipment that may help.  
EU REGULATORY INFORMATION  
CE Notice (European Union)  
Hereby, “Philips Business Communications”, declares that this system terminal for the SOPHO IPC 100 is in compliance with  
the essential requirements and other relevant provisions of Directive 1999/5/EC. For a copy of the declaration of conformity  
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation  
with respect to, any of the equipment covered. This manual is subject to change without notice and Philips Business  
Communications has no obligation to provide any updates or corrections to this manual. Further, Philips Business  
Communications also reserves the right, without prior notice, to make changes in equipment design or components as it  
deems appropriate. No representation is made that this manual is complete or accurate in all respects and Philips Business  
Communications shall not be liable for any errors or omissions. In no event shall Philips Business Communications be liable  
for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary  
information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced  
without prior written consent of Philips Business Communications.  
Copyright © 2005 by Philips Business Communications  
All Rights Reserved.  
Philips Business Communications  
P.O. Box 32  
Issue 1.2 July 2006  
1200 JD Hilversum  
The Netherlands  
 
Product disposal information  
For countries in the European Union  
The symbol depicted here has been affixed to your product in order  
to inform you that electrical and electronic products should never be  
For countries in the European Union  
disposed of as municipal waste.  
Electrical and electronic products including the cables, plugs and  
accessories should be disposed of separately in order to allow proper  
treatment, recovery and recycling. These products should be taken to a  
designated facility where the best available treatment, recovery and  
recycling techniques are available. Separate disposal has significant  
advantages: valuable materials can be re-used and it prevents the  
dispersion of unwanted substances into the municipal waste stream. This  
contributes to the protection of human health and the environment.  
Please be informed that a fine may be imposed for illegal disposal of  
electrical and electronic products via the general municipal waste stream.  
In order to facilitate separate disposal and environmentally sound recycling, Philips Business  
Communications has made arrangements for local collection and recycling in all member states  
of the European Union. In case your electrical and electronic products need to be disposed of  
please refer to the contractual agreements that your company has made upon acquisition of  
these products. Should this information not be available, please contact the local Philips  
organization or contact us at www.sopho.philips.com.  
For Countries outside the European UnionFor countries outside the European Union  
Disposal of electrical and electronic products in countries outside the European Union should  
be done in line with local regulations. If no arrangement has been made with Philips Business  
Communications or your supplier, please contact the local authorities for further information.  
 

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